Terms & Conditions

1. General Information

Aquatech Grouting provides shower repairs, waterproofing, regrouting, leak detection and related services.
All work is carried out with reasonable care and skill, based on the conditions present at the time of inspection.
Information on this website is general and should not be taken as technical advice for a specific property.

 

2. Quotes and Pricing

  • Quotes are estimates based on the visible conditions and information available during inspection.

  • Prices may change if additional issues are discovered once work begins, including structural damage, plumbing failures or substrate deterioration.

  • Any variations will be discussed before additional work is carried out.

  • Quotes may have an expiry period and may need updating if the job is delayed.

 

3. Access and Site Requirements

Clients must ensure:

  • Safe access to the work area

  • Adequate lighting and ventilation

  • Clear working space

  • Access to water and power if required

If the site is unsafe or not ready, work may need to be rescheduled.

 

4. Leak Detection and Reporting

Leak detection results reflect the conditions at the time of testing.
Moisture levels can change due to weather, water usage or concealed plumbing issues.
Leak detection does not guarantee identification of all possible water entry points, especially where issues are hidden behind walls or within substrates.

 

5. Repairs and Regrouting

Surface repairs such as regrouting and resealing are suitable for minor issues.
If deeper problems exist, such as failed waterproofing or substrate movement, a full shower rebuild may be required.
Aquatech does not guarantee that surface repairs will resolve leaks caused by structural or waterproofing failure.

 

6. Waterproofing and Rebuilds

Waterproofing and rebuild work is completed in line with industry standards and manufacturer guidelines.
Once tiles or fixtures are removed, hidden defects may be uncovered.
Any additional work required as a result will be discussed before proceeding.

 

7. Materials and Products

Aquatech uses high quality products from reputable suppliers.
Product availability may vary and suitable alternatives may be used if needed.
Matching tile colours or finishes cannot be guaranteed due to manufacturer or batch differences.

 

8. Warranty

Aquatech provides workmanship and waterproofing warranties for eligible services.
Warranty inclusions, requirements and limitations are explained in detail on our official Warranty Page.

To view full warranty information, visit: Aquatech Warranty

 

9. Payment Terms

  • Payment terms are outlined on your quote or invoice.

  • A deposit may be required before work begins.

  • Full payment is required upon completion unless otherwise agreed in writing.

  • Late or unpaid invoices may result in delays or additional fees.

 

10. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as soon as possible.
A cancellation fee may apply where reasonable costs have been incurred or time has been allocated.
If Aquatech needs to reschedule due to weather, supply issues, illness or safety concerns, we will notify clients promptly.

 

11. Limitation of Liability

Aquatech is not responsible for:

  • Pre-existing structural issues

  • Plumbing faults unrelated to the work performed

  • Damage caused by ongoing use of a leaking shower

  • Hidden defects not visible during inspection

  • Movement in the building or natural material expansion

To the extent permitted by law, Aquatech’s liability is limited to the cost of rectifying the specific work carried out.

 

12. Website Use

All website content is general information only.
Aquatech does not guarantee accuracy, completeness or suitability of website content.
Links to external sites are for convenience and do not indicate endorsement.

 

13. Changes to Terms

Aquatech may update these Terms and Conditions without notice.
The most current version will always be posted on this website.

 

14. Contact

For any questions about these Terms and Conditions, please contact Aquatech Grouting.